Privacy Statement

Our Privacy Commitment

Here at Vina Money Transfer (“Vina”), protecting your privacy is of the utmost importance to us. We value the trust that you have placed with us and we are committed in maintaining this trust. This Privacy Policy describes how Vina collects, uses, protects and discloses your personal and non-personal information. This Privacy Policy applies to all Vina customers, visitors to our website as well as consumers who contact us. In order to effectively provide our services, we collect, use and may disclose personal as well as non-personal information and therefore, we want to ensure that you are aware of our practices.

Collecting Your Information

The types of personal information we collect, use and share depend on the type of product or service that is provided. Information that may be collected include:

(i)      Government issued identification (including number, type, issuer and expiration date) such as driver’s license and passport.

(ii)    Information of the sender and/or beneficiary necessary to verify and process the product or service requested such as name, address, date of birth, phone number(s) as well as other contact information.

(iii)   Other transaction information such as occupation, amount, send date, transaction number as well as bank account or credit card account information.

(iv)  Such other information we may deem necessary to collect with your consent or as permitted or required by law.

Personal and non-personal information about you is collected for example, when you present your government issued identification; request to send or receive money or to provide other products or services; you submit information to us whether on applications, other forms or otherwise.

In regards to cookies, cookies do not apply to our website.

Using Your Information

The personal and non-personal information we collect about you will predominantly be used for our day-to-day business purposes such as processing the product or service requested by you, manage and maintain your account and/or record(s), prevent actual or potential prohibited activities as well as to comply with legal or regulatory requirements. We may also use the information collected from you for our marketing purposes such as to offer you our products and/or services, offer promotions or incentives that you may be interested in as well as ensuring we maintain an ongoing relationship with our customers.

Sharing Your Information

Vina does not disclose information we have collected about you without your consent or where we are required and/or permitted by law, we may disclose parts or all of the information we collect.